The Navie Warranty

This page provides details on The Navie 1 year Limited Warranty. If you have any questions, please email us at customercare@navielifestyle.com and we will be happy to address your question.

01 - Which products are covered?

Our Limited Warranty (our "Warranty") extends to products sold on our website navielifestyle.com (our "products") manufactured by Navie LLC (hereinafter referred to just as “Navie”) and purchased at full retail value. Products are covered for 1 year since the date of purchase. This Warranty does not cover your product if you use it in a manner incompatible with the intended design.

02 - What is covered?

Products are covered by a limited warranty, which guarantees them against manufacturer’s defect for 1 year since date of purchase. This Warranty extends only to Products sold directly by Navie at full retail value at the time of purchase. This limited warranty extends only to the original purchaser of a Product. The “original purchaser,” for the purposes of this warranty, is the first purchaser of the Product from Navie. The limited warranties are not transferable. Please retain receipt as proof of original purchase.

03 - What is not covered?

Scratches, frays, scrapes, dents, rips, tears, loose threads, stains or discolorations that occur through the normal daily use and do not impair the functionality of the product.

Damage that occurs from the improper maintenance, washing, or cleaning as well as damages that are the result of attempted self-repair. 

Replacement of any non-defective pieces in the product (for example, if you purchase product with multiple parts and only one part is defective, then we will only replace the defective part).

Product sold "on sale", "discounted", "retiring", "final sale", "clearance", “as-is”, “preconditioned”, “reconditioned”, “used”, “sample sale”, “returned”, “previously owned”, or any other similar wording indicating that the Product is not “new” or of “first quality”, or has previously been purchased or used by another consumer, or is being sold at a discount to the full retail price.

Any Product sold by an authorized third party vendor, retailer, store, or website that is not Navie. Likewise, any product sold by an unauthorized party such as re-sellers or second hand dealers are not covered.

04 - What happens in the event of a defect?

In the event of a Defect, Navie’s sole and exclusive liability and your sole remedy under this limited warranty will be, at Navie's option, to provide a repaired or replacement product, subject to your fulfillment of “Your Responsibilities” below. Replacement may be provided in a color different from the product you originally purchased.

Your Responsibilities as the Holder of This Warranty In the event of a Defect and in order to get the benefit of this limited warranty, you must return your product and provide Navie with proof of the original date of purchase. Should shipping costs be required to return the product, you will be responsible for those costs. Navie will repair or replace (as applicable) and ship your product or upgraded product back to you within 90 days of receiving your original product. Replaced or repaired product is subject to the same limited warranty as the original product.

05 - Disclaimer, Limitation on Liability

To the extent permissible by applicable law, the product is provided “as is” and this warranty and any implied warranties are your exclusive warranties and replace all other warranties or conditions, express or implied. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some states or other jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. You may also have other rights that vary from state to state and jurisdiction to jurisdiction. To the maximum extent permitted by applicable law and except as set forth in this limited warranty, in no event will Navie or its suppliers be liable for procurement of substitute products or other special, incidental, consequential or indirect damages arising out of or related to the product or its use by you or any third party, whether under theory of contract, tort (including negligence), indemnity, product liability or otherwise. This limitation will apply even if Navie has been advised of such damages and notwithstanding the failure of essential purpose of any limited remedy. Navie’s total liability will not exceed the purchase price paid for the product giving rise to such liability. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

06 - Dispute Resolution

In the event a dispute arises between you and Navie arising out of this Limited Warranty, such dispute will be determined and settled by binding arbitration between the parties, in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”). More information about the AAA is located at www.adr.org, or you can call the AAA at 1-800-778-7879. You must seek arbitration for disputes arising out of this Limited Warranty prior to exercising any rights or seeking any remedies created by the Title I of the Magnuson Moss Warranty Act. If you choose to pursue any rights and remedies that are not created by Title I of the Magnuson Moss Warranty Act, then arbitration is not required. Arbitration will take place in Dallas, Texas. The arbitration will not be combined with any other proceeding or arbitration against one of the parties. Each party will designate one arbitrator and the two designated arbitrators will select a third arbitrator, who will serve as the chair of the arbitration panel. If the two arbitrators cannot agree on the third arbitrator, then the AAA will appoint the third arbitrator. Barring extraordinary circumstances, the arbitrators will issue their decision within 120 days from the date the third arbitrator is selected by the two designated arbitrators or appointed by the AAA. The arbitrators may extend this time limit for an additional 30 days in the interests of justice. All arbitration proceedings will be closed to the public and confidential and all related records will be permanently sealed, except as necessary to obtain court confirmation of the arbitration award. The decision and the arbitrators’ award will be in writing and will include a statement setting forth the reasons for the disposition of any claim. A dissenting decision will also be set forth in writing. The arbitrators’ award will be final and binding on the parties, and judgment thereon may be entered in any court of competent jurisdiction.